Here are my terms and conditions for quilt commissions and sales. Please contact me via the contact page if you have any queries, I am always delighted to chat to my customers.

  

 

 

Commissions

Each quilt is individually made and fabrics may vary in design and colour, but the overall effect of the design will be as seen in the website photos.

I am happy to discuss your design and colour ideas by e mail or phone. If you require, I can send fabric samples and where possible, I can use your own fabrics. On agreeing to accept your commission, I will confirm all details, the full price and the start date by e mail. Please check everything carefully. I may ask for a deposit payment for first bed and single size quilts. This is towards the total cost of fabrics for the quilt and is non refundable. Prices do not include postage and packaging (see below).

As the quilt is made, I will post photos on the commissions page of the website. Small changes to the design can be made now, but larger changes of design or colour scheme will result in increased costs which will be confirmed.

 On completion of the quilt, I will request full payment before posting the quilt parcel. Your payment can be by cheque, Paypal or direct bank transfer.

Scrap fabrics from memory quilts

All scraps from your fabrics are recycled through the Oxfam textile reclaimation scheme. If you would like them back, please tell me and I will return them with the finished quilt.

  Delivery times

 A starting date and expected completion time will be agreed when your commission is accepted by me. I try to be as flexible as possible when quilts are needed for special dates, but please leave 2-3 weeks time for the quilt to be made. I usually have a waiting list for commissions, so please contact me to discuss stating dates.

 Postage

As the quilts are all individually designed  and unique, I prefer to send them to you by Royal Mail Special Delivery so they will be delivered the day after posting, tracked and insured. Examples of postage prices can be found on the Postage page of the website. If you prefer, quilts can be posted at ordinary postage rates. I will confirm by e mail when the quilt has been posted, the expected arrival day and the tracking number. Quilts can also be collected in person. Once posted I am no longer responsible for the  parcel.

Returns and refunds

If you wish to return a quilt you must do so in the original packing, in new condition and within 7 days. Memory quilts and named baby quilts are not returnable. I am happy to refund the cost of the quilt excluding postage as long as the quilt and packaging are in good condition. Return postage will only be refunded if the quilt is faulty. I will not refund items lost or damaged in transit, so strongly advise you to obtain a certificate of posting from your post office.

 Safe use of quilts

Every quilt is delivered with a safe usage advice card. If you are giving the quilt as a gift, please make sure the card is included in your  parcel. Quilts are unsuitable as overnight bedding for children under 2 years. This because I cannot give you a tog rating. Where buttons have been sewn on to memory quilts, please check they have remained firmly stitched on after the quilt has been laundered. 

Personal details

I will not share your details with anyone under any circumstances. Any details I hold will only be used to communicate with you during the course of our business.

Copyright

All contents of the website, such as text, graphics, photo images, designs and quilt patterns are the property of Green Star Quilts. They must not be reproduced in any form without prior permission form me. My quilt patterns and designs may not be copied to be made into additional quilts by third parties.